Amazon Connect Launches Callback Support Through Chats and Tasks
Date of creation : 2024-11-01
Using Amazon Connect, you can now request callbacks not only for voice calls but also for Chats and Tasks. For example, if a customer contacts you outside of business hours when no agents are available, they can send a chat message or fill out a web form request through Tasks to request a callback. With callbacks, end customers can receive return calls from agents during normal business hours without having to keep calling.
This feature is supported in all AWS regions where Amazon Connect is available. For more details, check the documentation. To learn more about Amazon Connect, an easy-to-use cloud customer center, visit the Amazon Connect website.