I am not receiving the password reset email.

If you have not received the password reset email, please check if you fall into one of the following categories.

Types of Not Receiving the Password Reset Email

1. Please check your spam folder.

   The password reset email may have been classified as spam depending on your email settings.
   Please confirm whether the password reset email has not been moved to your spam folder.

2. Please check if your mailbox is full.

   You may not have received the email because your mailbox is full.
   After clearing up some space in your mailbox, please resend the password reset email.

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If you do not fall into any of the above categories and still have not received the password reset email,
please contact us through [Contact Us] with the relevant account information.